(510) 843-6389   1700 Martin Luther King Jr. Way Berkeley, CA 94709 support@lmi.net

Email Encryption Update

We’re updating our encryption requirements for email. You may have recently received an email asking you to update your email settings to use SSL. This is for additional privacy and protection. We’ll be updating these requirements effective December 1st,...

Phiber Outage 11-13-2024

7:22am: We’re currently experiencing a widespread outage for our Phiber customers in the Berkeley and Albany area. Please try and unplug the power cord to your ONT, wait 5 seconds and then plug it back in again. If you continue to have trouble, you may be...

Friday June 28th – Intermittent Connectivity

  UPDATE: 9:47am – Sonic’s network engineers were able to implement a fix which should resolve this issue. If you are still experiencing network connectivity issues please reboot your fiber optic ONT and let us know if the issues persist. 8:45am...

Phiber Outage Oakland – 6/25/2024

Update 5pm – This outage has been resolved. You may need to reboot your router and/or ONT if you’re still having an issue with the network. There is currently an outage affecting customers in the Oakland area. You may experience intermittent periods of...

Phishing scam warning

Tuesday, January 24, 2023 Many LMi.net email customers received a phishing email today with the subject “Important notice” The message claims to be from the LMi Technical Support Team, but is just a scam to get you to click a link that would take you to a...