11:50am Currently some Phiber circuits in Berkeley are experiencing an outage. The estimated time of repair is about an hour. 2pm: Circuits are back online. If you’re still having trouble, try unplugging the power cord from your router and/or modem (ONT) for...
12:30pm – Currently there is a outage affecting an unknown amount of users. There is no current Estimate Time of Repair for this outage as of yet. This page will update with more information later. Update 5:25pm – This outage has been resolved. If you are...
Update 6:37pm: This outage has been resolved. In the Berkeley and Albany area there is currently a fiber outage affecting some of our customers. The current estimated time of repair is 6:30pm. If you still have no internet at that point, try unplugging the power cord...
3/7/22 9:20AM Currently, many incoming calls to our Phiber and PHLO circuits are getting a “call cannot be completed” error message. The issue is due to call routing with one of our upstream carriers.. We are working on fixing the problem, but have no ETA...
8:51am: 192 customers down due to an outage. ETA is 2 hours. The outage is in the Berkeley / Albany area. Update:10:38am: This outage seems to be resolved. If you’re still having issues, please unplug the power cord from the back of your router, plug it back in...
A subset of our Berkeley Phiber customers are being effected by an outage. There is no ETA for returns of services aas of yet, UPDATE: 8:30pm… This outage has been resolved. If you are still not able to get online, try turing your router off and back on again....
