(510) 843-6389   1700 Martin Luther King Jr. Way Berkeley, CA 94709 support@lmi.net

Resolved – Open5G Fiber Outage 5-27-2021

Update 6:15pm: Everyone should be back online now. One of our PON ports in the central office failed. If you’re still experiencing issues, please contact our tech support. As of about 12:30 today, some customers from our Open5G fiber connection are reporting an...

Resolved – Phiber Outage 4-27-2021

Some of our Phiber customers are experiencing an outage caused by some maintenance done last night. Some circuits have been restored service while some are still out. When the service is fully operation, we’ll update this message. The full breakdown of the issue...

Phiber Maintenance 4-15-2021

The backbone cable of our Phiber optic network in Albany needs to undergo Maintenance. There will be some downtime for the internet while this maintenance occurs. This will only affect a small subset of our customers who have already been notified via email. The...

Resolved – Phiber Outage – 3-15-2021

Update 1:40pm: This outage has been resolved. If you’re still having trouble connecting try and unplug the power cord from your router for about 5 seconds and then plug it back in again. If the issue persists, give us a call at 510 843 6389 ext 4. Some of our...

Resolved – Legacy DSL Outage

Update: This outage has been resolved. You may need to powercycle (unplug and plug back in the power cord) your modem and/or router to get back online. Currently 45 cities across northern California are being affected by an outage affecting Legacy DSL customers. This...

LMi Office Phone Outage

4:45 Update: We’re currently experiencing more issues with our Phone system. Please use 510-883-8512 to reach us in the meantime. 11:55am Update: We can now receive and make calls but we have had some reports of choppy connections. Thanks for your patience!...