Update 4:55pm: Service should be fully restored now. If you’re still having trouble, please try power cycling your ONT by unplugging the power cable for 15 seconds and then plugging it back in. __________________________________________________________ Update...
A small subset of our customers in the North Berkeley/ Albany are having an outage with their Phiber connection starting around Noon today. Estimated Time of repair is 3pm today. If you’re still unable to get online after 3, unplug the black round tipped power...
Some of out Phiber customers are experiencing no internet since about 6am today. This issue is related to the equipment in the central office and should possibly be resolved by 2am on 8/16 or sooner. If you still lack internet after that time, try unplugging the power...
Our networking equipment in Stadium apartments is currently down and is affecting a subset of the users there. We’re currently working on getting this back online and will post further updates here. Update 12:11: This outage has been...
Update 6:15pm: Everyone should be back online now. One of our PON ports in the central office failed. If you’re still experiencing issues, please contact our tech support. As of about 12:30 today, some customers from our Open5G fiber connection are reporting an...
Some of our Phiber customers are experiencing an outage caused by some maintenance done last night. Some circuits have been restored service while some are still out. When the service is fully operation, we’ll update this message. The full breakdown of the issue...
