Some customers near Neilson Street, Posen and Ordway Ave have reported that their Phiber modems are rebooting leaving them with no internet. This is part of a larger outage. We don’t have an estimated time of repair at this time. Updated 6/26: This outage...
4/2 1:45pm: We’re currently unable to receive any calls due to an issue from our phone provider. This page will be updated once we have an update. 1:53PM: This outage has been resolved.
We’re updating our encryption requirements for email. You may have recently received an email asking you to update your email settings to use SSL. This is for additional privacy and protection. We’ll be updating these requirements effective December 1st,...
7:22am: We’re currently experiencing a widespread outage for our Phiber customers in the Berkeley and Albany area. Please try and unplug the power cord to your ONT, wait 5 seconds and then plug it back in again. If you continue to have trouble, you may be...
We have just been informed by our vendor Sonic of emergency maintenance to the fiber optic network in Berkeley tonight (11/7) starting at 11:59pm. The work being performed is to upgrade several pieces of equipment serving Berkeley as a whole. This is urgent...
UPDATE: 9:47am – Sonic’s network engineers were able to implement a fix which should resolve this issue. If you are still experiencing network connectivity issues please reboot your fiber optic ONT and let us know if the issues persist. 8:45am...
