(510) 843-6389   1700 Martin Luther King Jr. Way Berkeley, CA 94709 support@lmi.net

Updates to Let’s Encrypt Security Certificate

Let’s Encrypt is the certificate issuer used by LMi. As of 9/30/2021, the root certificate Let’s Encrypt used for compatibility with older devices has expired. Users running older versions of macOS and Windows are likely to encounter a warning about an...

Phiber Outage 9-28-2021

4:20PM Many customers have been having a stable internet connection for a few hours at this point. If you’re still having trouble with your connection please email us at support@lmi.net or call in at 510 843 6389 ext 4.   12:10PM: Some of our Phiber...

Phiber outage – Sat 9/25/21

There is a Phiber network outage effecting some customers in the Berkeley/Albany area. This was caused by some power issues. We expect service to be restored by 5:30pm today UPDATE: 5:30pm.. Phone service has been restored.. Some people may need to power-cycle (turn...

Phiber Outage 9-10-2021

Update 4:55pm: Service should be fully restored now. If you’re still having trouble, please try power cycling your ONT by unplugging the power cable for 15 seconds and then plugging it back in. __________________________________________________________ Update...

Phiber Outage 8-23

A small subset of our customers in the North Berkeley/ Albany are having an outage with their Phiber connection starting around Noon today. Estimated Time of repair is 3pm today. If you’re still unable to get online after 3, unplug the black round tipped power...

Phiber Outage 8-15-2021

Some of out Phiber customers are experiencing no internet since about 6am today. This issue is related to the equipment in the central office and should possibly be resolved by 2am on 8/16 or sooner. If you still lack internet after that time, try unplugging the power...