Over the next few days there is a planned outage for Maintenance on some of our Atherton Fiber customers. Reason for Maintenance: Network Infrastructure Upgrade Event 1 Start Date: Tuesday, October 28th, 2025 Start Time: 12:00 AM Pacific Time End Date: Tuesday,...
UPDATE 7/31/25 5pm Service has been fully restored. We will be monitoring overnite and in the following days to make sure the fix is reliable. We apologize for the downtime. UPDATE 7/31/25 1pm We’ve used a tripod and found a different spot for the radio and the...
Some customers near Neilson Street, Posen and Ordway Ave have reported that their Phiber modems are rebooting leaving them with no internet. This is part of a larger outage. We don’t have an estimated time of repair at this time. Updated 6/26: This outage...
4/2 1:45pm: We’re currently unable to receive any calls due to an issue from our phone provider. This page will be updated once we have an update. 1:53PM: This outage has been resolved.
We’re updating our encryption requirements for email. You may have recently received an email asking you to update your email settings to use SSL. This is for additional privacy and protection. We’ll be updating these requirements effective December 1st,...
7:22am: We’re currently experiencing a widespread outage for our Phiber customers in the Berkeley and Albany area. Please try and unplug the power cord to your ONT, wait 5 seconds and then plug it back in again. If you continue to have trouble, you may be...
