Earlier today Many of our Phiber customers in the Berkeley and Albany Area have been offline due to to an outage. You may be able to restore service by unplugging the power cord from the back of the Router and Fiber Modem for about 5 seconds and plugging it back in....
UPDATE 12:15pm: This outage has been resolved. There is an outage impacting a subset of customers in Albany. Our network engineers are investigating the root cause, but there is currently no estimated time of repair. We apologize for any inconvenience and hope to...
Sat, May 7 Our Barracuda spam firewall failed last weekend.. We got a new one installed on Thursday, and it is online and blocking spam. However, the quarantine system is not working. Messages flagged as likely spam are not going into user’s quarantine...
As of 7:00pm we are experiencing issues with our network that is causing DHCP issues. This is causing some customers to not be able to surf or access the internet. Currently we are only seeing this issues on our Phiber services. We are still working on this. Check...
UPDATE: 10:35AM – The failing equipment has been replaced and service should now be restored. We have dispatched a technician to investigate an equipment failure that is impacting some of our customers being served out of the Oakland Central Office. We...
