UPDATE: As of 12:11PM, the issue has been resolved. We are currently experiencing an outage that is affecting a small number of DSL customers in the San Francisco area. We are currently en route to replace equipment and expect to complete repairs within 3 hours, or by...
Update: Power was restored just before 10pm. Around 7pm the backup power failed at our Berkeley Wireless hub in West Berkeley. Still waiting for power to be restored.
UPDATE: Maintenance has been completed. We were able to straighten and secure the 2 fiber cables without needing to do any splice work. Light levels look fine for all the customers so no bends in the fiber optic cable or anything significant from what we can see....
1/30/19: We’re currently experiencing an outage on our Fiber connection. About 30 customers are affected by this. We are currently working on resolving this issue. 6:38pm UPDATE: The outage has been resolved.
UPDATE: As of 11:30AM, all services have been restored. We experienced a distributed denial of service attack that caused a saturation of our available bandwidth and have instated network policies to neutralize the threat. At roughly 10:30AM, we began experiencing an...
At 7:30AM, on December 3rd, one of our UPS units failed which caused an outage across our mail system. At 8:12AM, we replaced the failing UPS and all services have been restored. If you are still experiencing issues related to your mail, contact support.
