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4.8.20 Berkeley and Albany Outage

As of 7:00pm we are experiencing issues with our network that is causing DHCP issues. This is causing some customers to not be able to surf or access the internet. Currently we are only seeing this issues on our Phiber services. We are still working on this. Check...

12.26 – Equipment Failure in Oakland

UPDATE: 10:35AM – The failing equipment has been replaced and service should now be restored. We have dispatched a technician to investigate an equipment failure that is impacting some of our customers being served out of the Oakland Central Office. We...

11.13.19 Phiber Outage

12:16 pm: We’re currently experiencing an outage affecting some of our customers on Phiber lines. There is no ETR as of yet but this page will update as repairs develop. Update 12:45pm: This outage has been resolved. If you’re still experiencing an issue,...

10.31.19 Albany Phiber Outage

Update 11/6/19 : This outage is mostly resolved with a dispatch out currently to finalize the fix. Service should be restored. Update 11/01/2019 10:51 A team of engineers has found a problem with the Fiber Infrastructure and has been dispatched to complete the...

6.17.19 – Phiber (Partial) Outage

UPDATE: As of 2PM, the issue has been resolved. There was a repair needed to resolve an issue with one of the lines in the Berkeley Central Office. We are currently experiencing a minor outage that may impact some of our Phiber customers in South Berkeley and North...