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10.31.19 Albany Phiber Outage

Update 11/6/19 : This outage is mostly resolved with a dispatch out currently to finalize the fix. Service should be restored. Update 11/01/2019 10:51 A team of engineers has found a problem with the Fiber Infrastructure and has been dispatched to complete the...

6.17.19 – Phiber (Partial) Outage

UPDATE: As of 2PM, the issue has been resolved. There was a repair needed to resolve an issue with one of the lines in the Berkeley Central Office. We are currently experiencing a minor outage that may impact some of our Phiber customers in South Berkeley and North...

6.3.19 Phone Service Issue

6.3.19 – We are currently experiencing an issue affecting our DSL customers regarding phone calls. This problem started occurring around 1:30 pm. You may be experiencing a constant busy signal. This repair is currently being working on. This page will update...

4.9.19 – DSL Outage in San Francisco

UPDATE: As of 12:11PM, the issue has been resolved. We are currently experiencing an outage that is affecting a small number of DSL customers in the San Francisco area. We are currently en route to replace equipment and expect to complete repairs within 3 hours, or by...

Albany/Berkeley Phiber Outage 2.28.19 – 3.1.19

UPDATE: Maintenance has been completed. We were able to straighten and secure the 2 fiber cables without needing to do any splice work.  Light levels look fine for all the customers so no bends in the fiber optic cable or anything significant from what we can see....