Network Status
We will provide updates to any widespread or building related outages hereAll LMi.net systems are currently operational. Please let us know if you believe you are part of an unreported outage. We will be sure to look into any and all potential outages and let our customers know.
Phiber BGL Outage 2-7-2026
As of about 1:30pm yesterday Feb 6th, some of our customers on the Phiber BGL service near Josephine and Vine Street have been experiencing an outage. There is no current estimated time of repair.
Atherton Fiber Planned Maintenance
Over the next few days there is a planned outage for Maintenance on some of our Atherton Fiber customers.
Reason for Maintenance: Network Infrastructure Upgrade
Event 1
Start Date: Tuesday, October 28th, 2025
Start Time: 12:00 AM Pacific Time
End Date: Tuesday, October 28th, 2025
End Time: 04:00 AM Pacific Time
Expected Downtime: 30 minutes
Event 2
Start Date: Wednesday, October 29th, 2025
Start Time: 12:00 AM Pacific Time
End Date: Wednesday, October 29th, 2025
End Time: 04:00 AM Pacific Time
Expected Downtime: 30 minutes
Event 3
Start Date: Thursday, October 30th, 2025
Start Time: 12:00 AM Pacific Time
End Date: Thursday, October 30th, 2025
End Time: 04:00 AM Pacific Time
Expected Downtime: 30 minutes
New California intermittent
UPDATE 7/31/25 5pm
Service has been fully restored. We will be monitoring overnite and in the following days to make sure the fix is reliable. We apologize for the downtime.
UPDATE 7/31/25 1pm
We’ve used a tripod and found a different spot for the radio and the connection has stabilized enough to restore service. We’re going to extend cabling and mount to a even better location that will last. Expect another interruption in service in an hour or so while we do that work.
UPDATE 7/30/25 8pm
We tried moving the position of the radios today but bigger movements are required to get around the obstructions. We’ve come up with multiple options to improve the signal that we are going to try in the next day or so. We are hopeful we can restore service soon.
7/30/25
The wireless connection to the building is being encroached by tree branches. We began the process months ago to upgrade the connection to fiber but it appears it’s not soon enough. We’re hoping to have the construction finished and the fiber connected sometime in August. Thank you for you patience.
Phiber Outage 6-25-2025
Some customers near Neilson Street, Posen and Ordway Ave have reported that their Phiber modems are rebooting leaving them with no internet. This is part of a larger outage. We don’t have an estimated time of repair at this time.
Updated 6/26: This outage is resolved.
LMi Office Phone Outage
4/2 1:45pm: We’re currently unable to receive any calls due to an issue from our phone provider. This page will be updated once we have an update.
1:53PM: This outage has been resolved.
Email Encryption Update
We’re updating our encryption requirements for email. You may have recently received an email asking you to update your email settings to use SSL. This is for additional privacy and protection. We’ll be updating these requirements effective December 1st, 2024. If you’re unsure how to enable SSL in your email client, give us a call and we’ll assist you to the best of our knowledge.
Don’t give out your password!
Many of our customers have gotten emails that purport to be from LMi.net, which ask you to provide your email password, or direct you to a web site where you can enter your password. These are phishing scams, and under no circumstances should you respond to these messages. The only person that needs to know your email password is you!
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