(510) 843-6389   1700 Martin Luther King Jr. Way Berkeley, CA 94709 support@lmi.net

Network Status

We will provide updates to any widespread or building related outages here

All LMi.net systems are currently operational. Please let us know if you believe you are part of an unreported outage. We will be sure to look into any and all potential outages and let our customers know.

Think you may be part of an outage not listed here? Contact Us!

Friday June 28th – Intermittent Connectivity


UPDATE: 9:47am – Sonic’s network engineers were able to implement a fix which should resolve this issue. If you are still experiencing network connectivity issues please reboot your fiber optic ONT and let us know if the issues persist.

8:45am – After this morning’s maintenance we have become aware of an issue that is causing intermittent connectivity for our users. We are currently working with our vendor Sonic to resolve this issue but unfortunately we do not have an ETR at this time.

Phiber Outage Oakland – 6/25/2024

Update 5pm – This outage has been resolved. You may need to reboot your router and/or ONT if you’re still having an issue with the network.

There is currently an outage affecting customers in the Oakland area. You may experience intermittent periods of connectivity during this time. The estimated time of repair is 5pm.

Phishing scam warning

Tuesday, January 24, 2023

Many LMi.net email customers received a phishing email today with the subject “Important notice”

The message claims to be from the LMi Technical Support Team, but is just a scam to get you to click a link that would take you to a fake LMi webmail page, where you would be asked to type in your email password.

We know that most customers are aware that you should never give out your email password to scammers like this, but we just wanted to alert you to this recent phishing attempt. LMi.net will NEVER send you an email asking you to login to a web page with your email password.

Updates to Let’s Encrypt Security Certificate

Let’s Encrypt is the certificate issuer used by LMi. As of 9/30/2021, the root certificate Let’s Encrypt used for compatibility with older devices has expired. Users running older versions of macOS and Windows are likely to encounter a warning about an expired root certificate. To get around this issue, you’ll need to update your device’s operating system and/or web browser. If that is not possible, you’ll need to click though the error to access your website and/or email. On some web browsers, you may see something similar to an “Advanced” button and then a “Proceed” button or “Add security exception”. For Email clients, you may encounter a dialog box with the option to “Always Allow certificate,” in which case then click “OK” or “continue”.

Don’t give out your password!

Many of our customers have gotten emails that purport to be from LMi.net, which ask you to provide your email password, or direct you to a web site where you can enter your password. These are phishing scams, and under no circumstances should you respond to these messages. The only person that needs to know your email password is you!


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If you would like to receive our network status updates via Twitter, you can follow us @lminet