Network Status

4/2 1:45pm: We’re currently unable to receive any calls due to an issue from our phone provider. This page will be updated once we have an update.

1:53PM: This outage has been resolved.

7:22am: We’re currently experiencing a widespread outage for our Phiber customers in the Berkeley and Albany area. Please try and unplug the power cord to your ONT, wait 5 seconds and then plug it back in again. If you continue to have trouble, you may be affected by this outage. We don’t have an estimated time of repair at this time.

Update 7:34am: Many circuits are back online. This outage may have been ongoing for about 5 hours, but looks to be resolved now. Please powercycle your ONT and router. If you continue to have an issue, please contact us at 510 843 6389 ext 4.

We have just been informed by our vendor Sonic of emergency maintenance to the fiber optic network in Berkeley tonight (11/7) starting at 11:59pm. The work being performed is to upgrade several pieces of equipment serving Berkeley as a whole. This is urgent maintenance to keep performance and reliability intact. The maintenance window will be up to ~4 hours and once maintenance starts up to 30 minutes of downtime is expected. You shouldn’t need to do anything on your end to restore the service but if you are unable to get a connection once the maintenance concludes please let us know.

We apologize for any inconvenience this may cause. Please let us know if you have any questions.

UPDATE: 9:47am – Sonic’s network engineers were able to implement a fix which should resolve this issue. If you are still experiencing network connectivity issues please reboot your fiber optic ONT and let us know if the issues persist.

8:45am – After this morning’s maintenance we have become aware of an issue that is causing intermittent connectivity for our users. We are currently working with our vendor Sonic to resolve this issue but unfortunately we do not have an ETR at this time.

Update 5pm – This outage has been resolved. You may need to reboot your router and/or ONT if you’re still having an issue with the network.

There is currently an outage affecting customers in the Oakland area. You may experience intermittent periods of connectivity during this time. The estimated time of repair is 5pm.