(510) 843-6389   1700 Martin Luther King Jr. Way Berkeley, CA 94709 support@lmi.net

Technical Notes

LMi.net will provide updates regarding our equipment as well as other pertinent technical information for our customers with regard to our service

Phiber Troubleshooting Guide

If you are using our fiber optic internet service and experience an outage, here are steps that you can take to possibly resolve the issue: First, determine if the actual fiber connection into your house is connected. If you are using the telephone line that comes...

Download File Transfer Speed Tests

Many people use speed test websites to measure their connection speed. LMi.net has one as well. However, a more accurate test involves actually downloading a sizable file and measuring the speed averaged out over a few minutes. This is more reflective of a real-like...

VPNFilter – Router Malware

LMi.net is constantly watching for potential security risks on the internet to ensure that our network and the networks of our customers remain secure. Recent news coverage has brought to light the existence of a piece of malicious software known as VPNFilter that...

How to do your own MPOE test

When troubleshooting DSL connections, one of the first things we try and determine is if the problem is inside your home (called "Inside Wiring" ) or with he lines in the street, which are maintained by the telephone company (AT&T in most cases). In order to do...

ONT Information for Phiber Service

The ONT is generally located indoors, and must be adjacent to a power outlet. In some cases it's placed in a box on the outside of the home. The ONT is an Adtran 411 which serves as a modem by providing Gigabit Ethernet as well as a POTS phone jack....