(510) 843-6389   1700 Martin Luther King Jr. Way Berkeley, CA 94709 support@lmi.net

Fiber Outage 1-7-2022

8:51am: 192 customers down due to an outage. ETA is 2 hours. The outage is in the Berkeley / Albany area. Update:10:38am: This outage seems to be resolved. If you’re still having issues, please unplug the power cord from the back of your router, plug it back in...

Fiber Outage 11-2-2021

As of about 9 today, some fiber customers in Albany are currently experiencing an outage. There is no estimated time of repair for this yet but we’ll update this page as we know more.   Update 11am: This outage appears to be on-going. No ETR as of yet....

Open5G Outage 11-1-2021

As of about 1:45 many customers are experiencing an interruption in their Phiber service in Menlo Park and Atherton. The current estimated time of repair is 3:20pm. After that time, reboot/powercycle your router and if you still don’t have internet, please give...

Updates to Let’s Encrypt Security Certificate

Let’s Encrypt is the certificate issuer used by LMi. As of 9/30/2021, the root certificate Let’s Encrypt used for compatibility with older devices has expired. Users running older versions of macOS and Windows are likely to encounter a warning about an...

Phiber Outage 9-28-2021

4:20PM Many customers have been having a stable internet connection for a few hours at this point. If you’re still having trouble with your connection please email us at support@lmi.net or call in at 510 843 6389 ext 4.   12:10PM: Some of our Phiber...