(510) 843-6389   1700 Martin Luther King Jr. Way Berkeley, CA 94709 support@lmi.net

Phiber Voice Services

How can I access the phone-based voicemail system?

Use one of the following methods to reach your voicemail box, then enter your PIN when prompted:

  • Dial *99 from your own number.
  • Dial your own number, from your own number.
  • Dial your own number from anywhere; when you hear the greeting press ‘*’ to access the private menu.

You will need to enter the phone number you wish to check your messages on, to verify the line, followed by the # key.

From there you will enter your voicemail pin, followed the # key and you should be greeted with the main menu for your voicemail system.

How do I change my voicemail password (PIN)?

You can change your PIN via the voicemail menu by logging in then selecting ‘4-3-1’ and entering your new PIN. You can also submit a request to change your pin below.

 

 





How can I record a new greeting?

Log in to the voicemail system and then press ‘3’ to manage your greeting.

Can I record more than one greeting and then change between them?

Yes, after you login to voicemail select ‘3’. Within this option you will be able to configure a personal greeting, an extended absence greeting or a system generated greeting. You are then able to select which greeting you would like callers to hear.

My MWI (Message Waiting Indicator) or stutter dial tone is stuck on; can I turn it off somehow?

Yes, use the options ‘4-5-1’ to toggle the message waiting indicator for your phone.

Common Star Codes

  • Automatic Callback (*66 on *86 off)
  • Automatic Recall (*69)
  • Call Forwarding (Unconditional): *72 to turn on, *73 to turn off
  • Call Forwarding (On Busy (This assumes the users ATA has Call Waiting Disabled, otherwise this is only after 2 calls are active on the ATA): *90 to turn on, *91 to turn off
  • Call Forwarding (If No Answer): *92 to turn on, *93 to turn off
  • Enable International Calling: *343
  • Disable International Calling: *353

Full IVR menu tree

  • 1 Retrieve your messages
    • 1 Repeat
    • 2 Save
    • 3 Delete
    • 4 Reply
    • 5 Send a Copy
    • # Leave as New
    • * Back
  • 2 Send a Message
  • 3 Work With Your Greetings
    • 1 Setup a Personal Greeting
      • 1 Work With Your Personal Greeting
        • 1 Accept New Recorded Greeting
        • 2 Change New Recorded Greeting
        • 3 Exit Without Saving New Recorded Greeting
      • 2 Work With Your Internal Greeting
        • 1 Accept New Recorded Greeting
        • 2 Change New Recorded Greeting
        • 3 Exit Without Saving New Recorded Greeting
    • 2 Work with an Extended Absence Greeting
      • 1 Enable/Disable Your Extended Absence Greeting
      • 2 Review or Rerecord Your Extended Absence Greeting
    • 3 Select a System Generated Greeting
      • 1 Choose a Type of System Greeting
        • 1 Include Your Name
        • 2 Include Your Phone Number
        • 3 Do Not Include Your Name or Your Phone Number
      • 2 Review or Rerecord the Recording of Your Name
        • 1 Make a New Recording of Your Name
    • 6 Out of Hours Greeting
      • 1 Review or Rerecord Your Out of Hours Greeting
      • 2 Review or Modify Your Schedule
        • 1 Use a Standard Schedule
        • 2 Use a Customer Schedule With System Controlled Holidays
      • 3 Turn Your Out of Hours Greeting Off
    • 9 Work with the Greeting Callers Hear when Forwarding All Calls to Voicemail
      • 1 Enable/Disable the Greeting Callers Hear when Forwarding All Calls to Voicemail
      • 2 Review or Rerecord the Greeting Callers Hear when Forwarding All Calls to Voicemail
  • 4 Change Settings
    • 1 Work with Group Lists
      • 1 Add a Group List
      • 2 Edit or Delete a Group List
        • 1 Add to the Group List
        • 2 Remove a Group List Member
        • 3 Delete a Group List
        • 4 Play the List of Group List Members
        • 5 Record a New Name for the Group List
      • 3 Review Your Group Lists
    • 2 Hands Free and Time Saver Options
      • 1 Change Your Auto Play Settings
      • 2 Change Your Settings for Urgent Messages
      • 3 Change Your Voicemail Preferences
    • 3 Security Options
      • 1 Change Your PIN
      • 2 Change Your Fast Login Feature
      • 3 Change Your Skip PIN Feature
    • 4 Group Mailbox Options
    • 5 Notification Options
      • 1 Enable/Disable the Message Waiting Indicator
    • 6 Additional Settings
    • 9 Live Message Screening Settings
  • 6 Retreive Deleted Messages
    • 1 Repeat the Message
    • 2 Restore Your Deleted Message
    • 3 Permanently Delete the Message
    • 4 Reply to the Message
    • 5 Send a Copy of the Message
    • # Go to the Next Message
  • 7 Logon As Another User
  • 0 Get Additional Help
  • * Logout