(510) 843-6389   1700 Martin Luther King Jr. Way Berkeley, CA 94709 support@lmi.net

Phiber Business Order Form

LMi.net has partnered with Paxio to provide fiber internet to certain local areas. Businesses in Emeryville, West Berkeley, or Jack London in Oakland may be eligible for our existing fiber lines ready to activate in these areas.

Early Disconnection Cancellation Fee:

There is no term commitment for Phiber, and there is no early cancellation fee.

Move Fee:

If you need to move your service to a new location, you will need to notify LMi.net in writing. You will be charged a $99 Phiber Move Fee.

Missed Appointment Fee:

A $100 fee will be charged if you are not present at the installation location for a scheduled installation or trouble ticket dispatch appointment.

Field Technician Trouble Isolation Fee:

If a field technician is dispatched to the installation location after the installation of the circuit, and the problem with the Phiber service is not within the sphere of control of LMi.net (i.e. if the problem is with the inside wiring at your location), you will be charged a $120 Trouble Isolation fee. In addition to this fee, you will be charged $60 for each whole or partial 30 minute increment of technician work beyond the first 30 minutes.

Customer Info

Payment Information


The Fine Print
By signing this service agreement you agree that you understand the following:
– A successful installation is defined as (A) when LMi.net can verify that your circuit is passing traffic, OR (B) [i] LMi.net has provisioned network elements under its control, [ii] At least five (5) calendar days have elapsed since the shipment of the Installation Kit. At either of these points (whichever comes first) billing will commence. It does not matter if: you have not used the Phiber line, your computer is not set up yet, you have additional inside wiring to complete, you will still be billed.
- LMi.net Phiber services are considered “commercially reasonable effort” and “rate adaptive” services, meaning that there are no guaranteed minimum or maximum circuit speeds.
- If you wish to cancel your Phiber line at any time, you MUST CANCEL IN WRITING. LMi.net does not take cancellations over the phone. A written cancellation is defined as the cancellation form "lmi.net/cancel" being submitted electronically.
- Initial Installation of Phiber may involve scheduling a site visit by Sonic.net. LMi.net is not responsible for the punctuality of Sonic.net technician. If you have a complaint that we cannot resolve, you may write the California Public Utilities Commission at Consumer Affairs Branch, 505 Van Ness Ave., San Francisco, CA 94102, or online at http://www.cpuc.ca.gov/, or call 1-800-649-7570 or TDD 1-800-229-6846.

LMi.net Service Policy
- LMi.net exercises no control whatsoever over the content of the information passing through LMi.net’s networks. You are fully responsible for the privacy of, content of, and liability resulting from your own communications.
– LMi.net makes no warranties of any kind, whether expressed or implied, for the service it is providing. LMi.net also disclaims any warranty of merchantability or fitness for any particular purpose. LMi.net will not be responsible for any damages consequential or incidental that you suffer or inflict on others. This includes but is not limited to loss resulting from computer viruses, delays, non-deliveries, mis-deliveries, or service interruptions caused by LMi.net or your errors or omissions. Use of any information obtained via LMi.net’s networks is at your own risk. LMi.net specifically denies any responsibility for the accuracy or quality of information obtained through its services.
– You agree not to interfere with or disrupt other network users’ network services or network equipment, intentionally or not. Disruptions include, but are not limited to, distribution of unsolicited advertising or chain letters, violations of Usenet news etiquette, propagation of computer worms or viruses, and using the network to make unauthorized entry into any other machine accessible via the network.
– These terms and agreements supersede all previous representations, understandings or agreements and shall prevail notwithstanding any variance with terms and conditions of any order submitted. Use of LMi.net’s Internet Service constitutes acceptance of these terms and conditions.

Customer Info

Payment Information

The Fine Print
By signing this service agreement you agree that you understand the following:
– A successful installation is defined as (A) when LMi.net can verify that your circuit is passing traffic, OR (B) [i] LMi.net has provisioned network elements under its control, [ii] At least five (5) calendar days have elapsed since the shipment of the Installation Kit. At either of these points (whichever comes first) billing will commence. It does not matter if: you have not used the Phiber line, your computer is not set up yet, you have additional inside wiring to complete, you will still be billed.
- LMi.net Phiber services are considered “commercially reasonable effort” and “rate adaptive” services, meaning that there are no guaranteed minimum or maximum circuit speeds.
- If you wish to cancel your Phiber line at any time, you MUST CANCEL IN WRITING. LMi.net does not take cancellations over the phone. A written cancellation is defined as the cancellation form "lmi.net/cancel" being submitted electronically.
- Initial Installation of Phiber may involve scheduling a site visit by Sonic.net. LMi.net is not responsible for the punctuality of Sonic.net technician. If you have a complaint that we cannot resolve, you may write the California Public Utilities Commission at Consumer Affairs Branch, 505 Van Ness Ave., San Francisco, CA 94102, or online at http://www.cpuc.ca.gov/, or call 1-800-649-7570 or TDD 1-800-229-6846.
LMi.net Service Policy
- LMi.net exercises no control whatsoever over the content of the information passing through LMi.net’s networks. You are fully responsible for the privacy of, content of, and liability resulting from your own communications.
– LMi.net makes no warranties of any kind, whether expressed or implied, for the service it is providing. LMi.net also disclaims any warranty of merchantability or fitness for any particular purpose. LMi.net will not be responsible for any damages consequential or incidental that you suffer or inflict on others. This includes but is not limited to loss resulting from computer viruses, delays, non-deliveries, mis-deliveries, or service interruptions caused by LMi.net or your errors or omissions. Use of any information obtained via LMi.net’s networks is at your own risk. LMi.net specifically denies any responsibility for the accuracy or quality of information obtained through its services.
– You agree not to interfere with or disrupt other network users’ network services or network equipment, intentionally or not. Disruptions include, but are not limited to, distribution of unsolicited advertising or chain letters, violations of Usenet news etiquette, propagation of computer worms or viruses, and using the network to make unauthorized entry into any other machine accessible via the network.
– These terms and agreements supersede all previous representations, understandings or agreements and shall prevail notwithstanding any variance with terms and conditions of any order submitted. Use of LMi.net’s Internet Service constitutes acceptance of these terms and conditions.