Update 4:55pm: Service should be fully restored now. If you’re still having trouble, please try power cycling your ONT by unplugging the power cable for 15 seconds and then plugging it back in.
Update 3:20pm: Some people are still experiencing intermittent connection issues. No Estimated Time of Repair yet.
UPDATE 2:50pm: We believe the issue has been resolved. If you are not able to get online please try power cycling your ONT by unplugging the power cable for 15 seconds and then plugging it back in.
We’re currently seeing Phiber outages on many of our customers. You may be able to get back online by unplugging the power cord from the back of your ONT, or Phiber modem, waiting about 10 seconds and then plugging it back in. We don’t current have an estimated time of repair yet but will update this page when we know more.