As of about 10am today, August 19th, many fiber customers in the Atherton and Menlo Park areas are being affected by an outage. We don’t have an estimated time of repair or cause of the outage yet, but some customers have been able to get back online by rebooting their ONU, also known as their fiber modem. To reboot the ONU, unplug the power cord for about 5 seconds and then plug it back in. Wait about 3-4 minutes for the device to boot up.
Update 2:35pm: This outage seems to be resolved. If you’re still offline please reboot your ONU again. The cause of the outage is unknown but the fix was made in the central office.