Billing Information

Billing Information

LMi.net charges for services in advance for the upcoming month. Your charge date will correspond with the day that your service becomes operational. For example, if your service begins on April 20th, your account will be charged that day or soon afterward for service from April 20th to May 19th. Any applicable start-up fees will be added to this charge.

LMi.net accepts checks, money orders, electronic funds transfer (EFT includes a 50-cent monthly transaction fee), or debit or credit cards: Visa, MasterCard, American Express or Discover (3% monthly transaction fee). We accept small cash payments if you bring them to our office, however, we do not have change available.

If you are paying via check, LMi.net will send you an invoice each month via email on your invoice date described above. If you require a postal-mailed invoice, a $3.00 fee will be added to your monthly charge. Members paying with a debit or credit card will receive an automated receipt via email.

Debit or credit card information may be updated securely here: https://www.lmi.net/ccchanger.php

EFT information (Electronic Funds Transfer from a checking account) may be updated securely here: https://lmi.net/eftchanger.php

When filling out these forms, please specify in the notes field whether you are making a one-time payment, or requesting monthly auto-payment.

Our terms are Net 14, meaning your payment is due in our office during the 14-day period following the invoice date. We will email a reminder 7 days after your account becomes past due, and every 4 days thereafter to the email address you provide upon signup. It is very important that you provide us with the address of an email account that you regularly check. If you wish to update your contact email address, please email billing@lmi.net with the new information.

Accounts that have been past due for 2 weeks will be blocked if we are unable to reach you. We will attempt to call you before your account is blocked, but we cannot guarantee that we will be able to reach you. Accounts that remain blocked for 30 days without response from the customer are usually removed. Blocked LMi.net email accounts will continue to receive incoming messages, but the account holder will not be able to retrieve them until the billing is resolved.

Cancellations of all services must be processed here: www.lmi.net/cancel or sent via email to cancel@lmi.net, otherwise billing will continue. ***Please note, we do not accept verbal cancellations in person or over the phone.*** All rental hardware must be returned within 30 days to avoid a charge for the cost of the equipment.

Any hardware or software purchased from LMi.net comes with a 30-day return policy. Please note that we do not sell Wi-Fi routers. To obtain a store credit for returned merchandise, please provide all of the original packaging, cables, power supply, and the item itself. Items are not returnable after 30 days.

Billing discrepancies must be brought to our attention within 90 days of the charge. The maximum reimbursement for a recurring charge is three months of service.

Thank you for your LMi.net membership!