The backbone cable of our Phiber optic network in Albany needs to undergo Maintenance. There will be some downtime for the internet while this maintenance occurs. This will only affect a small subset of our customers who have already been notified via email. The...
Update 1:40pm: This outage has been resolved. If you’re still having trouble connecting try and unplug the power cord from your router for about 5 seconds and then plug it back in again. If the issue persists, give us a call at 510 843 6389 ext 4. Some of our...
Update: This outage has been resolved. You may need to powercycle (unplug and plug back in the power cord) your modem and/or router to get back online. Currently 45 cities across northern California are being affected by an outage affecting Legacy DSL customers. This...
4:45 Update: We’re currently experiencing more issues with our Phone system. Please use 510-883-8512 to reach us in the meantime. 11:55am Update: We can now receive and make calls but we have had some reports of choppy connections. Thanks for your patience!...
Earlier today Many of our Phiber customers in the Berkeley and Albany Area have been offline due to to an outage. You may be able to restore service by unplugging the power cord from the back of the Router and Fiber Modem for about 5 seconds and plugging it back in....
