(510) 843-6389   1700 Martin Luther King Jr. Way Berkeley, CA 94709 support@lmi.net

Billing Information

 

LMi.net invoices customers once a month, in advance of services provided. The invoice day will correspond with the day that your service becomes operational. For example, if your service started on April 20th, then you would get a bill shortly afterward, covering service from April 20 to May 19. Any start-up fees would be part of this first invoice.

LMi.net accepts checks, money orders, EFT, or credit cards (Visa/MasterCard/American Express/Discover). Small amounts of cash can also be collected if you come by our office (we will typically not have any change available, though).

If you are paying via check, LMi.net will send you an invoice each month, usually via email. If you require a postal mailed invoice, a $2.00 fee will be added to your monthly statement. Customers paying with a credit card can elect to receive an emailed statement, if requested.

If your credit card info needs to be changed, you can update your billing info securely here.

Our terms are NET 14, meaning your payment is due in our office during the 14-day period following the date on your invoice. We will email a reminder to you 7 days after your account becomes past due, and then every 4 days thereafter. Because of this, it is very important that you provide us a valid email address to send notices to. By default, we will send notices to an LMi.net mailbox that you have signed up for. If you wish to have us send notices to another address, please email us and let us know.

Accounts that remain past due over 2 weeks are subject to being blocked. We will attempt to call you when your account is blocked, but we cannot guarantee that we will speak with you in person. Blocked mail accounts may still receive incoming mail, but will not be able to retrieve messages. Accounts that remain blocked for 30 days are usually removed.

All cancellations of all services can be done at www.lmi.net/cancel. All hardware that has been rented must be returned within 30 days to avoid a charge.

Any hardware or software purchased from LMi.net comes with a 30-day return policy. To obtain a store credit for returned merchandise, please provide all of the original packaging, cables, power supply, and the item itself. Items are not returnable after 30 days.

Billing discrepancies must be brought to our attention within 90 days of the charge and cannot be corrected thereafter. The maximum amount reimbursed is three months of service.

New note, as of 9/1/16:

Due to a price increase by our upstream provider, LMi.net will be increasing the price of legacy DSL services effective November 1, 2016.

** This will NOT affect PHLO customers **

The cost will increase by $3.75 monthly on all LMi.net legacy ADSL products on that date.

Please keep in mind also that this platform will not last indefinitely, and that it is likely that costs will continue to climb in 2017.

Thank you for your LMi.net membership!