PHLO+ FAQ

How fast will my connection be?


Your connection speed depends on several factors, but largely depends on how far you are from your local Central Office (CO). The upload speed on all single-line PHLO+ ADSL2+ circuits is 1 Mbps, and much faster with VDSL. Here is an estimate on what download speeds you can expect if you know how far you are from your local CO.

DistanceADSL2+ Download SpeedVDSL Download Speed
1000 feet16 to 20Mbps30 to 50Mbps
2000 feet15 to 19Mbps20 to 40Mbps
3000 feet14 to 18Mbps16-25Mbps
4000 feet12 to 16Mbps12-18Mbps
5000 feet10 to 14Mbpsn/a
6000 feet8 to 12Mbpsn/a
7000 feet6 to 10Mbpsn/a
8000 feet5 to 8Mbpsn/a
9000 feet 4 to 7Mbpsn/a
10,000 feet2 to 4Mbpsn/a
11,000 feet1 to 3Mbps
(Not recommended)
n/a
12,000 feet +Too far. Will not work.n/a

In addition, your speeds will be affected by the quality of the telephone wiring inside your home.

For business dual-line bonded circuits, the download and upload speeds are doubled.

To get an estimate of how far away your home is, you can use our pre-qual tool.

 

What is involved in the installation?

If you are porting an existing AT&T land line over to PHLO+, then we do a “hot cut”, where your phone and Internet service get transferred over at a pre-determined time, so there is no significant down-time. You will need to get a new ADSL2+ modem from us, and then you can just plug it in after the hot cut happens. The hot cut generally take about 7 days to complete from the time the order is placed.

If you are installing a new line, then the process is a little more involved. First, we order a new line at your address, with an assigned phone number. This process takes about a week also. The line is delivered to the MPOE, usually on the side of your house.  Once the line has been provisioned, we send a technician out to your home to cross-connect the line from the MPOE to a jack inside your home, and then install the modem. This appointment will be scheduled at a time convenient to you.

Important note: We assume that there is a working telephone jack in your home that is wired to the building MPOE. If there was ever a working telephone using this jack, then it is probably a working jack. If there is not a working telephone jack, then you will need to have one installed before we can complete the installation. We also assume there there is electrical power near the phone jack so we can plug the DSL modem in.

 

Can I port over a non-AT&T land line number?

Yes. If you have a number with another provider (or if you have AT&T U-verse phone service), we can still port it. In this case, we install a new line with a temporary phone number. Once it has been installed, we can port over your existing number. The port will take an additional ten days or so to complete, so you will need to keep your existing phone service active until the port takes place.

 

Is this a VOIP phone service?

No. This a real, analog phone line. You get the same clear voice service you get with a regular land line. Plus, you can use any regular telephone. Voicemail, Caller ID, and 3 way calling are included. See our voice user guide for a list of features.

 

Will my new phone number be listed?

No. All new phone numbers are unlisted with directory assistance (411) and will not be printed in the White Pages. If you are porting over an existing telephone number that is listed, it will remain listed where it is currently.

 

Can I use my existing DSL modem?

If your modem supports ADSL2+ and PTM line encoding, then it should work (most DSL modems do not support PTM). Many modems used with the AT&T DSL network are designed to use PPPoE (which use a name and password to get online). These modems will NOT work with our service unless then can be re-configured. The modem must be able to act as a simple DSL bridge in order to work with our network.

 

Can I use my existing wireless router?

Yes. Although the DSL equipment we provide includes wireless access, you can turn our equipment into a bridge, and then connect your router to it. You may also setup your router as a wireless access point only, and use our equipment as the router.