The Love Club
Yes, you, too, can be part of the LMi.net Love Club! Have a comment about our services? We want to hear from you! Tell us how we are doing. Don’t be afraid to criticize if you think we need to improve some aspect of our service. We always strive to make our customers happy! Mail your comments to comments@lmi.net.
“Hello LMI.net,
Just wanted to express my gratitude to your support staff and maintenance crew for coming to my apartment twice today to help fix the issues of my internet service. I was greeted with warm sincerity both over the phone and in person with your technician. I was told what the likely problem was and how to fix it with great detail, and all the while you guys tried and succeeded to fix the problem so I could enjoy having my internet back. All of my questions and concerns were thoughtfully listened to and answered in clarity.
Now that I understand my buildings old corroded wiring is the most likely issue. I can resolve this problem with my realty company, and possibly help other tenants in the building from experiencing the same problems in the future.
Thank you again. Your customer service is by far the best I have ever experienced.
Another happy customer”
Chrystal Stayner
“I just want to thank you all for the kind of service you provide.
A couple of years ago, after one too many 45 minute waits to talk to
someone on the other side of the world, (who then led me through a simple
minded decision tree before putting me on a half hour hold to talk to his
supervisor, who then gave me a repair number and disconnected me. That was
Earthlink.) After one too many of those, I said to hell with it and gave you
a call. I’ve never regretted it.
In the last few days, doing a lot of upgrading with friend’s help, I’ve
had occasion to call you twice. My friends were stupefied to find themselves
talking with a living, articulate, informed and helpful person. I’m pretty
sure you’ve made another customer with one of those conversations. I’m
absolutely sure you’ve got me as a customer for as long as you’re willing
and able to provide this level of service.
Again, thanks. I’ll probably be talking with you, now and then, and
that’s just so cool!”
John Brownson
“Dear LMI, Thanks for another year of terrific service. It makes me very happy to have an ISP which is locally owned and operated.” – Steve Senft-Herrera
“Thank you, LMI staff…each of you we have dealt with has been kind and competent.” – Kris Muller
“Farmer’s Market and my local ISP. Think globally, act locally. Please stay healthy over there!” – Frances Grahamjones
“Let me say that I have had an excellent relationship with lmi, starting with
dial-up some years ago. Over the years you were always there, efficient and
fast. You walked me through the switch to DSL, and, more recently, through
problems I had in Argentina. I’ve recommended you to everybody I thought
might be interested, and will continue to do so.” – Alan McCornick
“You guys totally freekin’ rock, you know…when I was put on hold I was listening to Frank Zappa!…I think it was “Hot Rats”…that’s pretty cool.” – Paul Inman
“Best wishes to you all. When I drive past your building, I’ll salute!” – Wendy Franklin
“They’re local, and
they’re real people.” – Naomi
“I must say LMI really seems friendly and helpful. Thanks!” – Ted Bond
“You guys are wonderful and outrageous!” – Cliff Stoll
“THANK YOU for your excellent service and GREAT attitude and spirit!!” – Chuck Cole
“Thank you for the always first class service from LMI!” – Ken Matsumura
“I think you guys are wonderful and I love the service.” – Maureen Dixon
“Thanks for everything that you do for us. I really appreciate it and think you guys are great. I try to spread the gospel of LMI every chance I get.” – Greg Ward
“I would like to pass on to someone that Nicole in support has always been tremendous to work with, as has almost everyone I’ve ever encountered there. ” – Clay Kallum
“The service from LMI is among the best I have found on the Internet. I have an Internet company, thus, I am in frequent contact with a wide spectrrum of Internet companies. It is rare to be able to call an Internet company on the telephone and get immediate attention.” - Sarah Bromberg
“I do want to thank your tech support staff. They have been so helpful with certain problems I have had. They are patient, knowledgable and get to the heart of the problem quickly.” - Robert S. Baronian
“The account was impeccable, and the customer service wonderful… thanks for everything.” - Nat
“Thank you for your wonderful service during my time in the Bay Area. I will continue to refer folks your way…” - Todd Chas
“Thank you for your help getting my website up and running— you did in 3 days what “the other guys” couldnt figure out in 3 mos… It still pays to answer the phones” - Gary Miksis
“I would like you to know that your dialup service has been excellent and your tech support the same. – David Vandre
“I do appreciate your service and support over the last two plus years. I have always found professional services and a willingness to work with me… I have, and will continue, to recommend LanMinds, Inc. to others who seek a dial up connection. I will also mention, of course, your DSL service.” - Karl Whitacre
I appreciate so very much the excellent help you extended to me today…. …As I told you I had never experienced this kind of personal help from my previous ISP.” - Jim Murphy
“I want to thank you for selecting Jim as our designer. He struck a good balance between giving us a clean, professional look and feel while allowing the warmth of a collective of Berkeley therapists to come through. The site is beautiful. The budget, the talent of you and Jim, your patience with our slow process on this, the break on the domain registration costs—you folks have been very good to us and we appreciate it a lot.” - Frances ”
I’d like to start off by saying that my DSL service through LMI has been excellent. I’ve been recommending LMI to all of my clients, and as of this writing, at least one of them has signed up for the LMI/Rythms DSL.” - Peter Acord
“I just wanted to drop you folks a quick note of praise for Jim Dueltgen! One of my users, Frank Ammiro was having great difficulties not being able to get his VPN connection working from home. Jim went above and beyond his duties to help fix this very perplexing problem. Way to go on customer service!” - Derrick
“I’m writing to let you know how wonderful your company is. From the first phone call I made asking about your services, which Christina answered thoroughly, to now, my experience has been great. When I call, I get to speak with someone right away – whether it’s tech support or web designers. The help that has been provided has been useful, competent and, most of all quick. And the creativity shown is, as I expected from the web sites you created that I visited, truly creative.” - Lisa M. Kuda, Legend Antiques
“I must say, your service is simply incredible. I mean, you folks sent the CD right away, there was no wait when I dialed your tech support number, and the connections have been very speedy. I haven’t had any busy signals, and the download speeds seemed very strong, and didn’t fluctuate like my previous ISPs. I’d just like to say thank you.” - Sean
“Last week my DSL connection was interrupted. It was very reassuring to be able to immediately speak with a knowledgeable and helpful person on the phone (Diane Merriman) and who actually had someone call me back to let me know what exactly the trouble was (problem at the phone company). Pending the phone line repairs, your guys had already restored my old dial-up account so that I could work my e-mail for the brief eriod that digital service was interrupted. What a great way to handle customer service! Thanks to everyone who helped. Class act.” - Peter Klatt, Berkeley
“It’s so bloody “nice” to deal with people like the LMi staff, I can’t tell you how much it’s appreciated.” - Bob Beard
“I just wanted to say thank you for all the assistance and hand-holding you provided me during my “learning curve” over the last few years. Your services has been consistent and trouble free, and everyone I came in contact with was curtious and helpful.” -David Miller
“…you guys are extremely courteous and professional.” -Jo-An Torres
“I really appreciate the reliability of your service. This is why I switched to it, and this is why I refer people to you and will continue doing so.” -Harry Slaughter
“…LMI–the most incredible service I’ve ever seen , and I’m in a customer service business. It get’s noticed!” -Zoe Hubbard
“Thank you for the tech support you have provided so graciously and knowledeably.” -Larry Achorn
“I have been dealing with LMi.net for a little more than a year now, and I have had my share of computer problems (not with LanMinds). Every time I called, I have received excellent service by some extremely patient people. Thank you!” -Christine Miller
“…low rates, quick and easy setup, nice customer service. I’d recommend you to my friends.” Wes Weimer
“Thanks ever so much. You guys are the best. A+ for customer service.” -Bill Fraser
“I really love having you as my server. You have been just wonderful, helpful, and your staff are so kind and considerate of your customers. Keep up the good work.” – Cyndi Canon
I had a couple of glitches in the system (as technology goes) and wanted you to know that your customer support guys were terrific on the telephone to work thru the problems that I had with email. They solved the problem and got it rolling again. That’s the mark of an outstanding company. – Lin Durling
“Wonderful response time and efficient service…truly a rarity in this modern age.” –Josie Jimenez
“…you really came through for us. I knew I picked the right host.” -Greg Artiles
“I think that you are all doing a great job. I am pleased with your service.” – Joan Heikkila
“LanMinds is smart, Mac-savvy, and local. Always making technical improvements in service with no or next to no down time. Not a huge corporation like Earthlink, Sirius, SlipNet, or AOL. Great tech support.” –Douglas Robbins
“So many times companies just don’t seem to care about the end user. You do!” –Matt Warren
“..Your friendly staff, ease of use, actually low amount of downtime, liberal attitudes, and forthrightness about any existing problems have made the amount I spend on the service more than worth it. I recommend you to anyone who asks me about an ISP…and will continue to do so.” –J. Scott Coatsworth
“LanMinds service and support is outstanding.” –Mark Mason
“The Web site LanMinds designed for me is fantastic, awesome, and perfect. I really like it.” –Dave Hill
“LanMinds is definitely in the running for the IRN vendor of the year award.” –Petra Yee
“LanMinds comes through big time when I need them. I have never had a support problem that LMI didn’t fix within pretty much the quickest time possible.” –Peter Dudley
“You people kick ass.” –James Brown
“When a mistake has been made, by you or anyone connected with you, you are right out there to tell us. Since this happens so rarely, it is sometimes refreshing to just hear from you. Another thing: since I consider myself still somewhat of a novice…all I do is email or call my trusted people at LanMinds and my problems are out the door. Thanks for always being there for me…I have recommended you to everyone I know.” –Lucie Marx Titus
“You guys are great.” –Jim Davis
“They’ve got real people on the end of the phone, and will notify you by email of planned outages, and if something goes wrong (which is VERY rare) they’ll also email you and let you know what happened. My connections have been good and the times when there have been problems, they’re fixed quickly.” –Tom Lemos
“The fine folks at LanMinds are helpful, thorough, efficient and above all have a great sense of humor.” –Penny Dedel
“LanMinds has real people to talk to, and the times that I’ve had a problem the tech folks have patiently walked me through fixing it. They clearly understand they are working in a SERVICE company.” –Courtenay Peddle
“I appreciate…the fact that LanMinds seems to be a company that takes itself seriously while still having a good time.” –Steve Senft-Herrera
“I admire your concern for your customers…this is why I’m so happy to be one of your clients…keep up the good work.” –Cyndi Canon
“LanMinds service is impeccable as always. I am a very satisfied customer.” –Rikki Vercher
“It’s so great to have a technology PARTNER instead of a mere (hard-to-reach) bandwidth vendor.” –Jim McGough (Go Clash!)
“LanMinds is still doing a terrific job! I recommend them to all my friends.” –Gala M.
“Thanks for not being lame and corporate.” –John M Vinopal
“I must say, I’m very impressed by LanMind’s anti spam policy (and quick action!) and by your entire team. Everyone at LanMinds has always been more than helpful with every question/problem I’ve ever had.” –Elisabeth Hendrickson
“Your excellent customer focus is the main reason I recommend you to anyone I know looking for an Internet provider.” –Maureen R. George
“Your company is the greatest.” –Gary Silverstein
“All of my interactions with your company have so far gone, more or less, very smoothly.” –Roger Polk
“I’m happy to belong to an ISP with a sense of humor!” –Yana Murphy
“I am very happy with the information and support received from LanMinds.” –Jim Hair
“[LMi.net has] dedicated and superior service.” –Skip Wenz
