Billing Information

LMi.net invoices customers once a month, in advance of services provided. The invoice day will roughly correspond with the day you signed up with us. For example, if you signed up on April 20th, then you would get a bill shortly afterward, covering service from April 20 to May 19. Any start-up fees would be part of this first invoice.

You may elect to pre-pay for a year of service in advance. We offer a 10% discount to web hosting and dial-up customers who wish to pay ahead of time for a year of service. We do not offer any prepayment discount on DSL or T1 accounts.

LMi.net accepts checks, money orders, or credit cards (Visa/MasterCard/American Express). Small amounts of cash can also be collected if you come by our office (we will typically not have any change available, though).

If you are paying via check, LMi.net will send you an invoice each month, usually via email. If you require a postal mailed invoice, a $2.00 fee will be added to your monthly statement. Customers paying with a credit card can elect to receive an emailed statement, if requested.

Our terms are NET 14, meaning your payment is due in our office 14 days after the date on your invoice. We will email a reminder to you 7 days after your account becomes past due, and then every 4 days thereafter. Because of this, it is very important that you provide us a valid email address to send notices to. By default, we will send notices to an LMi.net mailbox that you have signed up for. If you wish to have us send notices to another address, please email us and let us know.

All cancellations of all services must be in writing: either sent via email to service@lmi.net, faxed to 510-843-6390, sent through postal mail, or done in person at the office.

Accounts that remain past due over 2 weeks are subject to being blocked. We will attempt to call you before your account is blocked, but we cannot guarantee that we will speak with you in person. Blocked mail accounts may still receive incoming mail, but will not be able to retrieve messages. Accounts that remain blocked for 30 days are usually removed.